Znuny Open Source Ticketsystem

We have upgraded OTRS from 3.1.12 to 3.3.10 a few weeks before. Upgradation was smooth with no errors. Everything after upgradation was working fine.But for the last 3,4 days, it is giving alot of "internal server error" while replying to customers or changing responsible. Most of the time...

I quoted tsaler as tsaler didn't provide any error messages. And not every "Internal Server Error" is the same.[/quote]

Ok then should I create a new post? Sorry I am new to this forum, dont know the regulations much. Sorry for the inconvenience.

reneeb wrote:

tsaler wrote:[...]
More information about this error may be available in the server error log.

What does the error log say?

can you please see my error logs? i have pasted them above.

Hello. I am facing the same error as well, and its very annoying. Most of the time, we have to try replying or change responsible 6 to 7 times befre it succesfully happens. Sometimes, it performs the action on the first try. I am unable to figureout the problem. here are my apache logs: All these er...

Hello there! I am using OTRS 3.3.10 with OTRS ITSM installed as well. I have made some Config items which I can link with a specific ticket. I want to know if there is a way I can search Tickets on the basis of that linked Config item. For example I want to know How many Tickets in my database are l...