I figured out what the issue here was.
the `Trusted` value in bin/otrs.PostMasterMailbox.pl needed to be set to `1` after the upgrade.
Leaving this here for anyone who might come across this topic.
Search found 2 matches
- 14 Jan 2015, 15:32
- Forum: General
- Topic: [Solved] Mail filtering to specific queues
- Replies: 1
- Views: 802
- 05 Jan 2015, 21:53
- Forum: General
- Topic: [Solved] Mail filtering to specific queues
- Replies: 1
- Views: 802
[Solved] Mail filtering to specific queues
Recently updated from 3.3.6 to 3.3.11. When tickets are submitted from our website to the email address OTRS checks, we add headers for the queue and the priority before sending the email, ie: X-OTRS-Queue: MediaPro::Questions About Downloading X-OTRS-Priority: 4 high Prior to the upgrade OTRS would...