Znuny Open Source Ticketsystem

Problem gelöst!

In der Config hat jemand den Status "offen" als Default gesetzt:
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} = 'open';

Hi everybody, i was asked to set up a simple process to collect a the data from a new employee when he starts to work at our company. So the process works perfectly and displays all the information in the ticket zoom of the agent interface as widgets. But on the customer frontend the ticket remains ...

Hallo Community! Folgendes Problem: Stellt ein Customer ein neues Ticket, so erscheint dies im Agent-Dashboard nicht im Bereich "Neu" sondern wird sofort unter offene Tickets mit dem Status "offen" gelistet. Wie schaffe ich es, dass OTRS das Ticket zunächst als "Neu" an...

Oh thank you...

Hello,

my case is almost the same: I also setup an otrs 4.0.3 with ITSM and as Wolfgang suggested, I'd like to link CMDB record to the ticket.
But I have no idea how to get this job done? Could you please give me a hint how or where to start?

Thanks and regards!