Znuny Open Source Ticketsystem

Yes, It works! I just got confused by the value "DynamicFieldResponsible" and "DynamicField_DirectManager". Now I understand what you did with this custom module. You are a great lifesaver! Thanks!

Awesome! It's just what I need. I did the file copy and modification. Then I create a transition action like this: Transition Action Module: TicketResponsibleSet Config Parameters: Key: DynamicFieldResponsible Value: DynamicField_DirectManager But the syslog still returns error said "No Respons...

Thank you very much for your reply. Custom event solves my problem. Great! But I really love the idea of using dynamic field. And I did several tests myself. I created a dynamic filed called "DirectManager", and when I set responsible to "DynamicField_DriectManager", the syslog r...

any idea is appreciated. anybody have some idea?

I have OTRS 4 installed on RHEL 6. and i need a process which handles change request. When a user submited a request, the request needs to be approved by his/her direct manager, if approved by direct manager, the ticket will be send to IT manager for approval. The problem is, there are tens of depar...