Znuny Open Source Ticketsystem

hello,

no I want a real project management inside OTRS (I don't want to use another tool)

hello,

what do you mean ?

Hello,

is there any plugin to integrate a project management tool in OTRS ?

Thank you

Hello, Sometimes our operator change a ticket state to "closed (invoiced)" (it is a state that we have defined, a closed state). But sometimes, customers reply to this ticket, but we don't want to reopen it, we want to open a new ticket. We don't want to reopen it only if the state if &quo...

thank you !

hello, in sysconfig (Ticket -> Frontend::Agent::Ticket::ViewSearch) I have added my dynamic field (Price) in : Ticket::Frontend::AgentTicketSearch###SearchCSVData Ticket::Frontend::AgentTicketSearch###DynamicField Ticket::Frontend::AgentTicketSearch###SearchCSVDynamicField Ticket::Frontend::AgentTic...

hello, I tried to fill SendmailEnvelopeFrom and SendmailNotificationEnvelopeFrom but same error : Error message: Can't send message: 550Start mail input; end with <CRLF>.<CRLF> 5.7.60 SMTP; Cli[..] Backend ERROR: OTRS-CGI-55 Perl: 5.14.2 OS: linux Time: Fri Oct 9 12:46:19 2015 Message: Can't send me...

hello, I use Office 365, not a personnal Exchange server. I think it is not the problem, because my OTRS send perfectly email to operators and customers (with the same sender). The question is : what email parameters are different when OTRS sent email for password renew / account creation ? (SysConf...

hello,

But why other email works ? (with the same sender !!)

hello, The email in Sysconfig Core::NotificationSenderEmail is the same as the Postmaster email account. And all notification and customer emails works perfectly in OTRS but when I try to create new account or when I want to reset a customer password on the URL/otrs/customer.pl page I got an error (...

Hello, All notification and customer emails works perfectly in OTRS but when I try to create new account or when I want to reset a customer password on the URL/otrs/customer.pl page, I got this error : Can't send message: 550Start mail input; end with <CRLF>.<CRLF> 5.7.60 SMTP; Cli[..] Please contac...

Hello,

Is it possible to paste an image from the clipboard in the article text on Chrome browser ? Maybe a setup somewhere in Chrome ?

It works perfectly on Internet explorer !!

Regards,
Marc PIRIOU

ok I have succeeded, we just have to have to reset cache with script : otrs.DeleteCache.pl

Hello, I really want to import via sql request but if I do that : insert into customer_user (login, email, customer_id, title, first_name, last_name, phone, fax, mobile, street, zip, city, country, comments, valid_id, create_time, create_by, change_time, change_by) values('toto_h_fontaine@hotmail.co...

Hello,

yes I know that but I really need to import contacts from outlook.

I am developer so I can develop a script to import data in these 2 tables, do you think it will works ?

Is there other objects (table, view...) to update ?

Regards,
Sev

Hello, What is the best way to import customer users from an outlook CSV file ? 1. I have already search on this topic but if I use script otrs.AddCustomerUser, I can't import Phone for example... 2. I have tried to insert manually data in customer_user table but if I do that, the line doesn't appea...

Hello,

How to quickly create a customer user from a ticket ?

Regards,
Sev

Hello,

I would like to know if it would be possible to automatically create a customer user account (if he doesn't already exist of course) as he sends an email to the platform.

Is that possible?

Thank you for your answers.

Edit : problem solved and the solution was not in relation with the topic

Hi all, I installed OTRS Appliance 4.0.3 on a virtual machine. I wanted to test a conversion of mail into a ticket so as the "Superuser", I went to Admin / PostMaster Mail Accounts. I added a new mail account using the following settings : Type : IMAPTLS Host : outlook.office365.com IMAP F...