Znuny Open Source Ticketsystem

Nice to hear, thanks for the insight. Can you already tell if the transition will be "seamless" meaning that an upgrade vom 6.x will be possible without exporting/reimporting anything?

Hello,

I´m just curious, although Znuny is based on OTRS, are there any plans to rename anything containing"otrs" to "znuny"?

Maybe someone knows something. I am aware that this is a huge change as it will break a lot of customized installations.

Thanks and best regards

This topic maybe answers my question: https://community.znuny.org/viewtopic.php?t=41407 You can still using the existing PostMaster Filter. Filtering with .procmailrc is an additional possibility. If I read correctly the PostMaster filters are applied and even the queue mappings from the System Emai...

Hello, are PostMaster filters applied when you pipe mails into Znuny with procmail like so (ref: https://doc.znuny.org/doc/manual/admin/6.0/en/html/email-settings.html#email-receiving-cmd): :0 : | $SYS_HOME/bin/otrs.Console.pl Maint::PostMaster::Read My thought is that if this is possible I can simp...

I partially answer myself:
I misunderstood how customers and customer users are working. My current understanding is that no customer user or customer is created by default so that deleting the ticket is enough and no debris remains.

If I am wrong please correct me.

Hello, is it possible to not create a customer when creating a ticket from a received e-mail? (my guess is no) Secondly I read about handling spam by putting it in the "Junk" queue and then use the GenericAgent to delete those tickets. My understanding is that this might delete the tickets...

Addition: I believe your advice encloses that I forward the mail to one mail address, for example otrs@domain.tld. But would it also work if I relay the mail to the Znuny Postfix server without accumulating to one mail address?

Thanks again. Regarding procmail I was thinking about setting for the Znuny Postfix server and then make queue assignments inside the .procmailrc file. Would that be sufficient?

Thanks for your answer. I am not sure if we mean the same. If I understand correctly I need to setup a second Postfix server on the Znuny machine?

Hello, I want to pipe mails from a remote Postfix server into Znuny. I found the corresponding section in the OTRS manual here: https://doc.znuny.org/doc/manual/admin/6.0/en/html/email-settings.html#email-receiving-cmd As the command $SYS_HOME/bin/otrs.Console.pl Maint::PostMaster::Read --target-que...

Hallo, Danke für deine Antwort! ODBC-Verbindungen von Linux auf Windows nicht gerade sehr performant. ja, das hatte ich schon vermutet. MSSQL ist aktuell nicht zu ändern es bestände aber die Möglichkeit bei OTRS von mysql auf MSSQL umzusteigen. Müsste ich dann halt von Debian auf Windows wechseln. M...

Hallo zusammen, ich bin neu hier (und auch im Bereich OTRS) und würde gerne wissen ob es grundsätzlich möglich ist die OTRS-Kundendaten aus einer externen MSSQL Datenbank zu beziehen und in OTRS damit zu arbeiten. Über jeden Tipp, Stolperstein, How to, etc. etc. bin sehr dankbar! Aktuell liegt OTRS ...