Znuny Open Source Ticketsystem

OK, the situation is, this is a graphic design request system. End user will put in various details (general brief in the article box) with things like paper size in dynamic fields. However, the end user will have no idea about certain things - eg print company used. The graphic designer will be put...

How does it get called to the ticketzoom page? and surely that method could be used to call it to the freetext page?

It doesnt make sense to have all ticket info on one page?
What is the purpose of the agentticketfreetext page then?

Are you saying its not possible?!

Oops, my mistake, I mean in AgentTicketFreeText

Apologies for asking what is probably a really simple question. Im looking for how to call up the original ticket text box containing the general text from the customer, and put it into the ticket info panel. (agentticketzoom). I can add dynamic fields no bother, but I cant see how to add this one f...