Znuny Open Source Ticketsystem

I have OTRS 4 on Ubuntu 14.04 Beside on web interface system log keep on telling me error OTRS-otrs.Scheduler-32 Process could not be found in the process table! I cannot figure why it is giving me this error, so if anyone can help, I gratefully appreciate. On top of this, I took a look of process_i...

I have migrated our OTRS from appliance to Ubuntu 14.04. Currently we have a Ubuntu 14.04 running OTRS and accessing a postgres otrs database on another Ubuntu server. Everything runs fine and looks ok. Tickets are being generated by customer and tended by agents. However, when I go to check on Syst...

I found out the root of the problem is because I didn't copy and migrate the folders and files under /opt/otrs/var/tmp/

Thank you for your help.

I am currently running OTRS 4 Appliance but need to migrate OTRS 4 to Ubuntu 14.04. I installed OTRS 4 on Ubuntu 14.04, backed up and restored database, copied all modified files in appliance /opt/otrs to Ubuntu's /opt/otrs. The new OTRS 4 on Ubuntu does run but is missing information on agent dashb...

I am using OTRS 4 on Ubuntu 14.04. The otrs.conf looks different as it contains<IfModule> tags all over. I comment all those out to leave my otrs.conf looking just like yours, but it is still not working :( . Any insights? I found this in apache2 error.log client denied by server configuration: /opt...

I am running OTRS 4 on Ubuntu 14.04 and having the same permission error accessing intaller.pl on web interface. There is no apache module "version" available on Ubuntu, or I don't know how to install it. Any insights? I found this in apache2 error.log client denied by server configuration...

Yes, customer can create ticket with selected Service (via drop down menu.) But when I set <Service> in SOAP, it will give me error. Is there any where I need to set in the web service so it will take <Service>? Do I need to set the data mapping to "Simple" instead of nothing? What is the ...

Thank you! It works.

I am trying to create a ticket using webservice via SOAP. When I put in the ServiceID or Service field ( <ServiceID>3</ServiceID> or <Service>Some service</Service> ) the system would give me this error, $VAR1 = { 'Error' => { 'ErrorCode' => 'TicketCreate.InvalidParameter', 'ErrorMessage' => 'Ticket...

I have created a Java interface to consume the web service. I can create ticket no problem so far. My question is that I would like to integrate rich text editor in my program (for the body field), but would like to know how to send rich text to OTRS via web service. I can retrieve the content from ...

I am confused about creating ticket with attachment using web service. According to OTRS doc, I should be able to create ticket and supply attachment with <!--Zero or more repetitions:--> <Attachment> <Content>cid:61886944659</Content> <ContentType>?</ContentType> <Filename>?</Filename> </Attachment...

Thank you, Jojo.

I found out what cause the error. I did not setup SOAP protocol when I send the request. After I set the SOAP protocol in the request to 1.2, I can now read the soap response message.

Thanks again.

In my webservice:GenericTicketConnectorSOAP:TicketCreate, how should I set "Mapping for outgoing response data", as Simple or nothing?

Or it does not matter at all?

Thank you.

I have OTRS 4 appliance. I am using Java 1.7 to consume the web service. I am able to generate ticket successfully, with response like this, <?xml version="1.0" encoding="UTF-8"?> <soap:Envelope soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:soap=&...

Thank you again. I really appreciate it!

Perfect! Thank you so much!

Do I go to /TARGET/SHARE/var/otrs/Kernel/Output to add Javascript to HTML file?

I am using OTRS agent web interface to add note to a ticket.

Thanks again.

I would like to do this: every time while adding a new note, once the dynamic fields are entered, those dynamic field values will be automatically populated to article subject instead of saying "Status update" Does anyone know where to set it in the OTRS Admin web UI? or Do I need to chang...

My system is OTRS 4 appliance.

I am a Perl beginner.

I'd like to modify some pm files, do I need to recompile OTRS project or I need to restart web server to make the changes take in effect?

Thank you.

Thank you! Works like a charm!

I am trying to create ticket with multiple dynamic fields. My Perl and Java codes work great when there's only one dynamic field. However, when I try to set more than one dynamic fields, it will complain "DynamicField->Name is missing" In Perl, I set up the xml ad below. This is based on o...

Does this mean the <Name> and <Value> need to be a array list? (I am using Java SOAP)

Thank you.

Thank you, jojo, for the reply. I ended up using straight SOAP.

@williamrobert1983 My Java SOAP solution is here viewtopic.php?f=62&t=28115&p=113616#p113616 Hope it helps.

I am posting my solution here for anyone who is interested in creating OTRS tickets from Java. I wish there is more documentation about accessing OTRS from Java. 1. Generating Java stub classes from wsdl is not possible. I cannot find any solution anywhere nor do I hear anything back from anyone her...

Hi jojo,

I tried to use the wsdl file to generate Java stub class but it came back with errors running wsimport on command line.

It cannot seem to find xmlns:tns="http://www.otrs.org/TicketConnector/" Do you know what I should replace with the tns namespace?

Thank you.

I am trying to use wsimport to generate Java SEI with the wsdl file from https://raw.githubusercontent.com/OTRS/otrs/master/development/webservices/GenericTicketConnectorSOAP.wsdl I tried from command prompt (run as admin) and it gave me errors (see attachment) and did not generate anything. I also ...