Znuny Open Source Ticketsystem

resolved - this turned out to be an issue with our transparent proxy that we use to monitor people's network activity. problem solved!

Thanks for the quick and friendly help!

I thought that was weird too. Currently the server isn't reachable from outside my company's network. So I am speaking to it only from my internal corporate wifi network (but that's its own network segment distinct from where the server lives). There are no firewall rules in effect on the OTRS serve...

does it only happen with your OTRS? all other urls are ok? what if you try with index.pl instead of json.pl? can you see the login box?. Happens with all urls from the phone, to this server 192.168.200.131 actually. Must be a firewall issue - I cannot imagine anything else. edit: tested from anothe...

What happens if you try to open CODE: SELECT ALL http://192.168.200.131/otrs/json.pl in your standard Iphone web browser? weird, weird indeed. I get nothing. I explicitly type http://192.168.200.131/otrs/json.pl but the phone's browser seems to show the little lock symbol, like it is trying to spea...

Just tested witting the json page from my browser while tailing the iPhone debug log - the auth successful message shows up instantaneously, for all practical purposes. So I don't think that the OTRS server itself is taking too long to respond. Once I supply a wellformed url in my browser, I see thi...

Indeed, but I haven't seen anyway to adjust what the timeout should be for OTRS iPhone Handle... certainly the module's own manual doesn't say anything about this. Could this be a permissions issue? There are some API Object fields that seem to have something to do with access restrictions. They def...

Interestingly, I tried creating a new agent in otrs who doesn't have an AD account. Then I tried using this user to login through the OTRS iPhone app and had exactly the same issue as with my "jgardner" user.


Hmm!

Hi folks, I am using OTRS::ITSM 4.0.3 on ubuntu. So far, everything is lovely except that I just cannot seem to get the iphone iOS app to authenticate properly. I installed the package from within OTRS sysconfig. Here's the issue that happens and the steps I take: a) I use the "official" o...