Znuny Open Source Ticketsystem

I found this ImportExport.pm file in Kernel/System but since it is in Kernel/System I'm not sure if I'm even allowed to edit it.

Hi everyone, when creating an import template in OTRS, there are 5 types of delimiters you can choose from: colon comma dot semicolon tabulator Is there any way to add a pipeline (|) to this list? (this is not for being a difficult person, but when your importfile includes comments, all those possib...

Thank you very much for your help. I'm on it right now and I'll keep you posted.

Note to self (and other newbies): https://otrs.github.io/doc/manual/admin ... l#cronjobs

Hello, thanks for you answer. I'll get a little more in detail about my 'stopping point'. The operation I want to do, is to update the data of routers and other hardware every night. This consists of 2 operations: 1. import the data from a file to the respective classes (using otrs.importeport.pl) 2...

Hi all, let me explain my problem: daily (or nightly), I will have a csv-file which is generated by another application on a shared drive. Using the otrsimportexport.pl script, I'm trying to import that file into a particular config::class. On top of that, it should become a cron job that runs every...