Znuny Open Source Ticketsystem

Backup everything!

I'm struggling with my upgrade as I type this (had to walk away for a few minutes).

Hopefully this will help someone else out there, but I managed to get it running. The trick is this: I used Notepad++ to find all files in the OTRS directory (and sub-directories) with the shebang of #!/usr/bin/perl and replaced it with #!/perl. Well, that didn't work. I started over and did the sam...

Did you follow the UPGRADE instructions? What do the logs say? Did you restart the webserver? I did, indeed. Since there was no Windows installer to move me from 3.3.x (and I'll avoid the ever so witty snark and assumptions regarding both my experience and my company's policies above), here's the p...

Reneeb - I don't suppose you have any specifics, do you? I'm in a somewhat unique position where company policy does not allow me to use linux boxes in a production environment (I had to get special dispensation just to install ESX to run our virtual infrastructure), and have been beating my head ag...