Znuny Open Source Ticketsystem

well I think I found the issue myself. The powers that be left her "givenName" attribute as it was - her original name. The displayname shows her new name, but shows it as {lastname, newfirstname} so I am not sure how well that'll map into OTRS... Kind of a long shot, but do I have any rea...

I am syncing into a database table. Our campus AD is managed elsewhere due to it's size. I can create the groups, and populate them, but user accounts are autocreated way upstream. The user made the necessary changes to get her 1st name changed and it was pulled down into AD. In Outlook for example,...

So I tried deleting the cache using the otrs.Console Maint::Cache::Delete then went to the Customer User Management panel to check, and the user account is still listed with her old first name. Is there some other cache I need to clear? What setting(s) do I need to set in config.pm to force ldap to ...

Hi - I've got an OTRS 5.0.7 system, that successfully uses our campus Active Directory directory service for agents and customer logins. A user changed her name in AD - and it is reflected there. However, in OTRS, it still uses her old firstname field. I tried manually changing her first name in the...

Well, upgrading to 5.0.6 did not fix the javascript issue on the customer side.

Any thoughts? I had to ping my own post.

I am thinking of upgrading to 5.0.5 to see if that addresses this JS issue.

Hi - We recently upgraded our otrs development server from 4.0.3 to 5.0.4. Now, during testing, if we log into the customer portal, and try clicking on one of the test tickets we are experiencing a strange issue: Namely, A JS script error comes up, saying a script is unresponsive, CommonJS_abcdlsksl...

Thank you - that was the missing part. Apparently, one of the devs, did in fact install the FAQ and iPhone modules. One thing that was weird was when I tried manually updating the modules from the command line otrs.console.pl Admin::Package::upgrade FAQ I got this error: Message: Sorry, can't instal...

No FAQ to upgrade on this dev box. Though there is nothing in the upgrade docs pertaining to FAQ that I saw. I did run: shell> bin/otrs.Console.pl Maint::Config::Rebuild afterwards. Need to figure out why there isn't verbose logging. I did the upgrade using the rpm method, if that is at all helpful....

Hello - So, doing my upgrade from 4.0.14 to 5.0.4 appears to work, but evertime I hit the main page I get Internal Server error 500. The only thing I am seeing in /var/logs/httpd/error_logs is: [Wed Dec 02 14:57:21 2015] [error] [Wed Dec 2 14:57:21 2015] -e: Got no ConfigObject! at /opt/otrs//Kernel...

Hi - I'm testing our upgrade process from 4.0.3 to 5.0.4 or whatever the latest version of OTRS free is. This is on my dev server, I can successfully upgrade from 4.0.3 to 4.0.14 with no problems. However, when I go to 5.0.0rc1 things fall apart. Same if I go 4.0.15 to 5.0.4. I've followed this guid...

You're correct, and I did confirm this is a dynamic field. I'm finding a couple places I might be able to add it to a custom search attribute under sysconfig, but nothing is taking hold. Do I simply need the dynamic field name, and then setting it to 1 under: Edit Config Settings in Ticket -> Fronte...

I turned the system over to a project manager after installation (and getting connected to external LDAP for authN), so I can't answer that authoritatively. I know I wasn't tasked with adding any dynamic fields into config.pm (if that answers your question). Is there a default field for inventory? T...

Hi -

Running ver 4 of OTRS, I'd like to be able to select "inventory" from the additional filters - "Add another attribute" drop down list. Is this possible? How do I do this? My searching wasn't turning anything up.

Thanks.