Znuny Open Source Ticketsystem

thanks!

i failed to notice that on my many reads of the guide.

Hi,

is it possible to upgrade a server, currently running 4.0.7 to 4.0.11 from source?

i have not been able to locate information on this on the homepage.

thanks.

How can i create my own event?

would it be possible to trigger it to run say, once a day at noon?

can you show me some information regarding this? i have been unable to lacate it myself.

your help is much appreciated! thanks

Hi,


the end result should be that someone makes an event, which runs the WS script,
the WS script then input some CI's to the CMDB.
it will ultimately be used to update the CMDB.


it is the event and run of WS script that is confusing me.

what kind of events can be used to trigger a WS script?

Hi, i have some questions regarding what can be used to trigger the invocation script Web Service interface. i would like to run an invocation script at a set interval, maybe each monday, or every 10 hours. what can be used to trigger an invocation? a ticket in a certain queue? maybe with a certain ...

Hi, I have a system, where i would like to load some data automatically into the CMDB. OTRS will act as an invoker, and the returned message from the system should be stored in the CMDB. 1. is it possible to handle multiple CI's in a response from the invoked system, in OTRS? 2. is it possible to ma...

Hi,


i am having trouble using the mapping part of the web service, can someone show me how to properly map
an xml structure with a tag into a name in the OTRS with a different name.

this is using the generic CMDB interface on OTRS4.

thanks.

Hi, It is in the ConfigITemCreate operation of this interface --- Debugger: DebugThreshold: debug TestMode: '0' Description: ITSM Configuration Management Connector Sample FrameworkVersion: 4.0.8 Provider: Operation: ConfigItemCreate: Description: Creates new Configuration Items from ITSMConfigurati...

hi, i am wondering what features there are in the web services of OTRS 4, and for this i have some questions. is it possible to send multiple CI's over web service to OTRS? like an array of CI's? is it possible to split the Array of CI's to multiple CI definitions, based on an attribute in the CI? i...

hi,

is it possible to update the Links between CI's using a web service?

so i could upload a new CI "Computer2" and have it linked automatically to "software2" and "hardware3"

is it possible to specify, a "linked with" in the web service?


thanks

hi, i would like to increase the number of shown CI's in the search, when trying to link a CI to another CI. currently it only shows 50. i am using KIX4OTRS 6 and otrs 3.3.11 i have not been able to locate this option anywhere, and I am not sure if it is part of ITSM package from otrs, or perhaps KI...

Hi, i need to read how many links a given CI from the CMDB has. but i am not sure the Kernel::system::Linkobject works for CI's can someone explain how to get number of links for a CommonObject like: CommonObjectLinks = $CommonObject->LinkList() also, if it can be restricted to a certain type of lin...

i had to make a new user as i lost my old credentials, but thanks for answering. i have some more questions i hope you can answer. can this be done with a CI in the cmdb? an object like this: my $ConfigItem = $CommonObject{ConfigItemObject}->ConfigItemGet( ConfigItemID => $ConfigItemID, ); i am not ...