Znuny Open Source Ticketsystem

Hi crythias,

Cox the ticket creation datetime cannot be changed after ticket creation. May I know how can I set the default value for dynamic field as the creation time?

The default value of Generic Agent is a fixed value always although system is able to create a record in table dynamic_field_value. My requirement is to set the default dateitme value to now(), everytime the value shall change with the ticket creation.

Thanks for your workaround.

Hi RStraub,

Thanks for your suggestion. I tried both "0" & "1", and it still failed to create the related dynamic_field_value record for datetime. The error is similiar as before "OTRS-CGI-50 Can not set value 1 for dynamic field IncidentDateTime".

Hello crythias, I have a dynamic field with type "Date/Time". I want to set its default value to current datetime while creating a ticket by fetching email from support emailbox. I tried to set the value to "now()" in Ticket::TicketDynamicFieldDefault###Element1 under SysConfig->...

Hi crythias,

Noted with thanks. I will post my question in new thread with more in detail.

Hi,

I am newbie to OTRS. I have no clue how to set the current datetime as the default value of a Dynamic field thru the GUI (Ticket -> Core::TicketDynamicFieldDefault). Any idea?


Thanks.