Hello everybody.
When I generate reports that calculate the service time (eg. TicketSolutionResponseTime), I get negative results for some queues and 0m for others queues.
When I consult directly in the database (a remote postgres), the results are perfects.
My OTRS version is 4.0.2.
Best regards.
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- 23 Apr 2015, 16:02
- Forum: General
- Topic: Problem with TicketSolutionResponseTime
- Replies: 0
- Views: 3394