Znuny Open Source Ticketsystem

I choose TicketStateUpdate.

Our system merge automatically same tickets. So when one ticket merge to another it sets the state to "closed successfull" and then it send a email thats alright. But after that when I add a note to the merged "closed successfull" ticket I don't receive any email.

Do ...

Which event in the notification event?

Hello

How I've to configure otrs that every admin receives a addNote-notification also when the tickets are closed successfully?

Many thanks.

I tried it like this:

#Copyright (C) 2014 Perl-Services.de, http://perl-services.de
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt ...

I tried it and now it looks like this:

#Copyright (C) 2014 Perl-Services.de, http://perl-services.de
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org ...

Thanks but it don't work..

Hello

We have a filter that merge identical tickets. He check the sender, subject and body.

# --
# Kernel/System/PostMaster/Filter/MergeIdenticalTickets.pm - sub part of PostMaster.pm
# Copyright (C) 2014 Perl-Services.de, http://perl-services.de
# --
# This software comes with ABSOLUTELY NO ...

??

How is the status?

Do you mean like this?

The mails:

--------------------
From: XXX
Sent: Mittwoch, 3. Juni 2015 11:13
To: XXX
Subject: Test1144

Test1144
--------------------

and attached you'll find the sysconf

I checked it. Now i've the settings like you said.
But the "pre" filter still don't work. He create two tickets which have the similar sender, subject and body.

I tried it now but he merge still like a normal ticket and not as a note..

Hello

We have a filter that merge ticket as a note if the title is the same.

# --
# Kernel/System/PostMaster/Filter/MergeIdenticalTicketsPre.pm - sub part of PostMaster.pm
# Copyright (C) 2015 Perl-Services.de, http://perl-services.de
# --
# This software comes with ABSOLUTELY NO WARRANTY. For ...

Did it.

They check the sender and subject. If they are similar they will merge.

Hello

Now we have a filter that merge identical tickets.

# --
# Kernel/System/PostMaster/Filter/MergeIdenticalTickets.pm - sub part of PostMaster.pm
# Copyright (C) 2014 Perl-Services.de, http://perl-services.de
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the ...

Now it works!!

Thanks a lot!

Thank you but it don't work..

in the sys log from otrs it stays:

- Can't process mail, see log sub system! at /opt/otrs/bin/otrs.PostMaster.pl line 100.
- syntax error at /opt/otrs/Kernel/System/PostMaster/Filter/RejectDoubledContent.pm line 54, near "UserID"


- POP3S: Can't process mail, mail ...

Hello

We successfully upgraded otrs from 3.3 to 4.0.7.
On the version 3.3 we had a PostMaster Filter called RejectDoubledConent.pm which ignores mails if a ticket already exists with the same subject and body. But now this filter don't work on the version 4.0.7.

Filter on version 3.3 ...