Search found 5 matches
- 26 Apr 2015, 16:53
- Forum: Help
- Topic: [SOLVED] Ticket status view
- Replies: 6
- Views: 2089
Re: [SOLVED] Ticket status view
Changed to [SOLVED] manual not sure if that how you do it.
- 26 Apr 2015, 16:50
- Forum: Help
- Topic: [SOLVED] Ticket status view
- Replies: 6
- Views: 2089
Re: Ticket status view
Solved it myself
i forgot to change Prio to a uniqe number
i forgot to change Prio to a uniqe number
- 25 Apr 2015, 18:47
- Forum: Help
- Topic: [SOLVED] Ticket status view
- Replies: 6
- Views: 2089
Re: Ticket status view
my %Filters = ( Open => { Name => 'Open tickets', Prio => 1000, Search => { StateType => 'Open', OrderBy => $OrderBy, SortBy => $SortBy, UserID => $Self->{UserID}, Permission => 'ro', }, }, Lack => { Name => 'Ute på Lack', Prio => 1000, Search => { StateType => 'Lack', OrderBy => $OrderBy, SortBy =...
- 25 Apr 2015, 16:21
- Forum: Help
- Topic: [SOLVED] Ticket status view
- Replies: 6
- Views: 2089
Re: Ticket status view
Thanks added them there although i still dont se them in the predefined filters its only Open and Closed still.
You perhaps know what else i need to edit ?
You perhaps know what else i need to edit ?
- 24 Apr 2015, 17:52
- Forum: Help
- Topic: [SOLVED] Ticket status view
- Replies: 6
- Views: 2089
[SOLVED] Ticket status view
Hello all, I added a few new ticket_states in mysql and followed https://otrs.github.io/doc/manual/admin/stable/en/html/ticket-settings.html to add my new state's. But what do i edit to get the new states listed in Tickets->Status-View All i see are tabs for Open and Closed Google fails so hope anyo...