Znuny Open Source Ticketsystem

Hi, I need assistance with a process I'm constructing... In a process, a new note is created in a transition action. I want to add a Dynamic Field value that is already set (in the submitting Activity Dialog) to the Subject or the Body of the newly created note. How do I reference that value? How do...

Hi, After uninstall of OTRS4 and fresh install of OTRS5 (new database in MySQL and complete flush of install directory - /opt/otrs - on CentOS 7) I'm getting this error in the log file: [Mon Oct 26 09:00:03 2015][Error][Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run][119] Data...

Hi, What I'm trying to do on my OTRS::ITSM v4.0.13 installation and fail at the moment is: - create new theme (new folder in /opt/otrs/Kernel/Output/HTML named Emergency) -> check - copy tt file I would like to modify (CustomerHeader.tt) to the newly created folder -> check - modify this template fi...

Hello, Is there a possibility to configure single instance of OTRS to serve different customer portals for different customer users? For example, lets say that we have several service in our service catalog and those services are for different customers. I would then like to customize look-and-feel ...

RStraub wrote:Try changing
VERSION = 4.0.x git
to
VERSION = 4.0.11

The .pm that parses the version takes integers afaik.

OK, that helped to get rid of messages.
But am I correct to assume that all changes from 4.0.11 stable version are actually commited (and cloned into my local repository) into this branch?

What does it read in your ~otrs/RELEASE file ? That's the one being parsed for those notifications. In RELEASE: [otrsadm@OTRSDEV2 otrs-dev]$ cat RELEASE PRODUCT = OTRS VERSION = 4.0.x git Your assumption is correct, if you modify files, it's a good practice to save them under ~otrs/Custom/[...] OK....

Hello, I'm trying to setup development environment for eventual custom Module development but I have some questions... First to put it in context: - There is a test production install of OTRS on CentOS 7 machine (instalation from rpm) - That install uses MySQL server as a DB backend - This instance ...

OK. After searching a bit I found out that either it's too much of a hassle to do it like that or that it's not even possible. But what about multiple virtual hosts in Apache? According to this: http://lists.otrs.org/pipermail/otrs/2012-July/038217.html it's possible but there isn't any example for ...

Hello, I would like to know if it's possible to setup couple of OTRS installs on the same machine (CentOS v7): - first install would be from rpm (current stable release) - second install would be git checkout of the OTRS I already installed and configured the first instance (available at http://<ser...