Well that worked just beautifully.
Thanks for the tip!
Search found 2 matches
- 08 Jul 2015, 04:48
- Forum: Help
- Topic: Any way to exclude auto replies and notifications from ticket thread?
- Replies: 2
- Views: 3606
- 07 Jul 2015, 21:18
- Forum: Help
- Topic: Any way to exclude auto replies and notifications from ticket thread?
- Replies: 2
- Views: 3606
Any way to exclude auto replies and notifications from ticket thread?
Pre-apologies if this was answered elsewhere, but I haven't been able to find anyone else covering the topic. In our installation of OTRS ( 3.3.8 ) - we, like most, send auto replies to customers on new ticket creations, as well as followups, to indicate we've received their information (and provide...