Znuny Open Source Ticketsystem

Hi, when creating new db giving below error message in log file. Jul 24 17:03:04 serverotrs OTRS-CGI-10[23861]: [Error][Kernel::System::Main::FileWrite][Line:462]: Can't write '/opt/otrs/var/tmp/CacheFileStorable/TemplateProvider/a/a/aadb6ccb58003cb7b49aebdca0fb5d76': Permission denied Jul 24 17:03:...

thanks crythias.

Thanks for info.
I have reached to the level to create new data base on installer.pl but when creating db is giving fatel error on web page.

Hi,
After making below changes I am not able to start mysql services.

Hi,
Now getting below error.
even though I made settings and restarted mysqld and https multiple time.

regards

Hi,
I am on centos 6.5 and mysql 5.5 version newly installed otrs.
I am running first time installer.pl and getting below error.(as attached)
even tough I have made changes in my.cnf file and restarted mysql multiple time but still getting same error msg.


regards

Hi,
Thanks a lot for information.
I have updated mysql to 5.5 now.

regards

Thanks for information.
would you please help to upgrade mysql from 5.1 to 5.5 on this box as it is not yet in production .
as whenever i am running yum it is only upgrading upto final version of mysql 5.1 only.
regards

Hi, I have already done this activity twice still same message. whereas in mysql size is showing query.mysql> SELECT variable_value FROM information_schema.global_variables WHERE variable_name = 'innodb_buffer_pool_size'; +----------------+ | variable_value | +----------------+ | 8388608 | +--------...

Hi, I got below result from command. mysql> SHOW VARIABLES LIKE 'innodb_log_file_size'; +----------------------+---------+ | Variable_name | Value | +----------------------+---------+ | innodb_log_file_size | 5242880 | +----------------------+---------+ 1 row in set (0.00 sec) mysql> Regards

Hi,
Sorry for delay in response.
please find below details.
I am using mysql 5.1.7 version and all the steps required already taken still I am getting same error message of size change is required.

please suggest.

Regards

Hi, I am using centos and OTRS 4.0.9 and running first time installer.pl and it is stucked on innodb log file size. please let me know how to change as I have already made changes in my.cnf and restarted httpd and myswld service but still it is prompting same message. I have made all possible change...

Hi Root,
Thanks a lot for quick and correct response after making permissive settings it is working now.
thanks a lot.

how to change innodb_log_file_size' from 5 MB to 512 MB.


Regards

Hi , below are the permissions. [root@serverotrs ~]# getsebool -a | grep httpd allow_httpd_anon_write --> off allow_httpd_mod_auth_ntlm_winbind --> off allow_httpd_mod_auth_pam --> off allow_httpd_sys_script_anon_write --> off httpd_builtin_scripting --> on httpd_can_check_spam --> off httpd_can_net...

Hi, Yes it is enabled. [root@otrs ~]# sestatus SELinux status: enabled SELinuxfs mount: /selinux Current mode: enforcing Mode from config file: enforcing Policy version: 24 Policy from config file: targeted [root@otrs ~]#

Hi, I am using centos as a OS and httpd for OTRS. I am getting below error once I am opening first time. "http://host/otrs/installer.pl" Error:-path"-var/log/httpd/error_log" mkdir /opt/otrs/var/tmp/CacheFileStorable: Permission denied at /opt/otrs/bin/cgi-bin/../../Kernel/System...