Znuny Open Source Ticketsystem

Hi all,
The solution is copy MetaFloater.tt file to Kernel\Output\HTML\Templates\Standard.

Please help us!

Dear Root,
How can I fix this error or restore ITSM back to 5.0.16?
Thank you!

Dear all, After I upgrade ITSM 5.0.16 to 5.0.20, all ticket can not open. It annouced : "file error - MetaFloater.tt: not found" Eror Detail: Backend ERROR: OTRS-CGI-93 Perl: 5.10.1 OS: linux Time: Tue Jun 13 13:52:01 2017 Message: file error - MetaFloater.tt: not found RemoteAddress: 192....

Thanks crythias ! My Customers have synchronized with LDAP. How can I change a same customer_ID for all Customers from OTRS? Or if must change from Activer Directory, how can I do it? I want to use Company Ticket function, but my Customers after sync have a diferent CustomerID (same name login). Quo...

Hi everyone,
I want to public a ticket of a customer to everyone can read from Company ticket. How can In do it?
Thanks,

Hi everyone,
Account of my OTRS is synchronize from LDAP (about 1000 account). Every account has a different CustomerID. So Customer can not use Company Ticket . How can I fix to use Company Ticket?
Thanks

Thank you Crythias!

Hi all,
I want Upgrade 5.0RC1 to 5.0.1. How can I do? Can you show me step by step?
Thank you very much!

Thanks RStraub,
You are wonderful!

My current version is OTRS 3.2.9. So What I can do to upgrade to 4.0.10? I think it is difficult to install new version and restore my old DataBase and setting. I do not have experience. Can you show me the best detail solution in this case? Thank you!

I think i must backup database to have old services and queues that I had created. Is that right? Perhap the best solution is backup full. Please help me again!

Thanks RStraub,
I will try.

Hi Crythias, I am a newbee. I have researched OTRS 3.2.9. Now, my manager want to apply it to his company. I want to install newest version 4.0.10 and restore all the setting from version 3.2.9 (just install newest version--> restore --> running). But I don`t know How to back up all the setting (que...