Znuny Open Source Ticketsystem

My mistake... looks like it was a permissions issue. I was running the mount as root, which changed the owner permissions on the folder. Once I made otrs and www-data owners, everything works fine. One minor change. the command to mount is actually:

mount -t tmpfs -o size=16G tmpfs /opt/otrs/var/tmp

I have a fresh ubuntu/mysql/otrs 4.0.5 setup. I'm trying to mount the cache onto ramdisk using the instructions here: http://otrs.github.io/doc/manual/admin/4.0/en/html/performance-tuning.html When i perform these steps, the entire site becomes unavailable (apache internal errors). I check opt/otrs/...

i used the appliance because I noticed better performance. I just spinned up a new OTRS instance on Ubuntu/mysql... it seems a bit sluggish already, with zero tickets. It's running on a vmware VM with 2 CPUs and 4GB of RAM. Not sure if it just needs time to build an initial cache... do you guys reco...

is there a reason the appliance wipes data on reboot? im pretty sure thats the source of the issue.

i'd hate to have to migrate everything over...

from disk. i updated my previous post right before you replied... so not sure if you saw this...

"I noticed the utility installs mount.cifs under /sbin. As soon as I reboot, this file disappears and i can no longer mount a CIFS share."

Are you sure about that? I've done A LOT of testing. Remember that I'm using the OTRS Appliance (v 4.05 and v4.08). I SSH as root, and i create a dummy directory at the root. When I reboot, the directory disappears! I run "apt-get install cifs-utils" and then I am able to mount the windows...

I'm having a similar issue. I need to mount a windows (cifs) share on my linux appliance. I plan on changing my article attachment store from DB to a file server. I cannot mount a cifs share because cifs utilities are not installed on the otrs appliance by default. When i install the package (apt-ge...