Znuny Open Source Ticketsystem

Hi,
I have a question regarding the Solution time update.
As far as I know, Solution time is set by the Queue or SLA settings. This is our standard workflow for Solution times.
Now I have a customer where tickets sent by the customer have custom solution times. Solution time is included in the ...

Hi,

I have a small problem with ticket notifications for additional recipents on CC
OTRS version 5.0.18 same issue on my previous version 5.0.10

Short description.

1. Customer sends an email (with two persons on CC) -> new ticket is created.
2. Customer gets autoreply and agent gets the ...

Thank you for the quick reply.

There is a feature in System Monitoring add-on

"4. SystemMonitoring::LinkTicketWithCI.
Group: SystemMonitoring, Subgroup: Core::ConfigItem.
Link an already opened incident ticket with the affected CI. This is only possible when a
subsequent system monitoring email ...

Hello,

Below is a short description how the tickets are created in my system:
1. Customer sends an email with repair request. Email subject consist of: Ticket number of their internal ticketing system and the name of the machine -> Subject: ZLDxxxxx, machineXYZ failure
2. Postmaster filter adds ...