Znuny Open Source Ticketsystem

Here goes a pastebin with apache's error log, if anyone can help..

http://pastebin.com/p52uGnEU

Hi, I'm trying to create a custom operation module for using with my OTRS's webservice as a provider. In order not to mess with the original files, I decided to create a new folder under Kernel/GenericInterface/Operation/ called MyOp . Just for testing matters to check if I could register and use th...

Yes, all of the services I created are set default at "Customer User <-> Services" in admin area. They work perfectly for the the tickets and for all costumers.

My problem is that I can't assign them as "My Services" for any agent, because the list is always empty.

Hi, I can't figure out why, for all of the agents, no services are shown under "My Services" in their "Edit Agent" screen. I have about 20 services registered on OTRS. There are no (at least that I'm aware of) configurations of roles/groups related to Services themselves. I do fi...

Yes, I've uset this now again to make sure my $Result = $updateObj->Run( Data => { SessionID => $Self->{SessionID}, TicketNumber => XXXXXXXXXX', DynamicField => [ { Name => 'MyTestField', Value => "foo", }, ], Ticket => { PriorityID => 2, }, }, ); and the error is still: TicketUpdate.Inval...

RStraub: I've tried both of them.. If I don't use the arrow, I get an error as you expected (doesn't seem right) -> "Can't locate object method "DynamicField" via package "Name" (perhaps you forgot to load "Name"?)" If I use square brackets, the results is the...

Hi, I'm currently working on a custom module for OTRS and I'm trying to update some of the ticket's properties. For updating them, I've followed https://otrs.github.io/doc/api/otrs/6.0/Perl/Kernel/GenericInterface/Operation/Ticket/TicketUpdate.pm.html The only things I still could not change (for th...

After reviewing and struggling for some time without noticing any wrong configs, I could put it all to work fine now. The fact is, the last configuration I posted was correct and for some reason OTRS was still managing group permissions for users and preventing them to see their own tickets in some ...

Thanks for the reply crythias! I've turned off CustomerGroupSupport again and removed some useless configurations regarding that from the config now (attached at the end). The problem is still on. There's a queue named "Infra" and another one named "ServiceDesk" and a few others....

Hi, I've been configuring OTRS 4.0.8 for a few weeks and almost everything is working good so far. My agents are registered locally within OTRS and my customers are held in LDAP (something like 30 thousand customers entries). The authentication works just fine. The problem I'm having is that for som...