Znuny Open Source Ticketsystem

Hello All, I have facing the issue while installing the OTRS in Linux enviroment. After Install Additional PERL modules usally we can login in http://ip-address/otrs/installer.pl from we can begin OTRS Web installer where we need to install license agreement, install the database so enter the admini...

Hello All,

I am installing the OTRS in Linux. After configure the perl package we are not able to open http://ip-address/otrs/installer.pl..

Can you please help me out ASAP. Once it opne then we can it made a simple way web based installer to make the installation lot easier

Regards.
Santosh

thanks it has been implemented.

Thanks for your quick help.

Regards
Santosh

Thanks.

I find the notepad of 2.3.3 omp file. I didnt get the setup file or exe file for the Knowledge Base.

Could you please help me here.

Regards,
Santosh

Thank You Sir. No i have didn't install the FAQ package. Can you please let me know which FAQ.opm file will be support in my OTRS. My OTRS product ID is OTRS ITSM 3.3.14. Which file i need to download (File Manager and FAQ Version) and install via Admin console of OTRS. Your help will highly appreci...

Hello,

Can you please help me how i can implement the knowledge base article in OTRS. Some where i saw the FAQ tab in Home page, which i am not able to see in my Home page. The mail goal is implement the knowledge article in OTRS.

Regards,
Santosh

Thanks for your mail.

What could be the solution for this?

Regards,
Santsoh

Hello All, I have raised the incident and close it with successful. But the OTRS system reopen the incident again. I dont know why it is happen. Can you please help me and tell me why the ticket is open automatically. The history details given below of the incident. StateUpdate Old: "open"...

Thanks,

I am not getting exactly. Reply/Response means? Do i need to config some where?

Please clear me. Sorry for inconvenience.

Thanks for your reply.

It is bit tough for me that i didn't found any notification in History Table. I also need if the ticket get in closed status then customer need to be notify that his ticket is get closed, so could you please help me how i can achieve this Task.

Regards,
Santosh

Hello,

Thanks for you answer.

There is no chance for it works good in Windows?

Please help me in this issue, if i again install in Linux then i need to do all the configuration ans integration as well.

Regards,
Santosh

Hello All, Please find the below Apache logs. ri Aug 14 15:09:02 2015] [error] [client 172.21.33.111] [Fri Aug 14 15:09:02 2015] [error] [client 172.21.33.111] RemoteAddress: 172.21.33.111 [Fri Aug 14 15:09:02 2015] [error] [client 172.21.33.111] RequestURI: /otrs/customer.pl?Action=Login [Fri Aug 1...

Hello,

Thanks for your email,

I have attached the auto response to queue also, but the customer didn't get the emails for new ticket creation as well as ticket close notification.

Please suggest me how it works?

Regards,
Santosh

Thanks for your quick reply.

The error comes is The web page has a redirect loop.
Please tell me where i need to check the Logs, mean to say which logs you want to check.

Regards,
Santosh

Hello All, 1)when agent creates the new phone ticket in behalf of any customer, then the new ticket creation notification does not sent to customer. I have enable the auto response and update the email ID of customer. Agent or resolver person get the notification that new ticket is created and you a...

Hello All,

I am not able to login into customer.pl link. Can you guys please suggest me what configuration need to be modified. 20 days back i was able to login but currently not able.

Regards,
Santosh

Hello All,

I need to create an Incident in OTRS via email, when the Nagios sent the critical alert. Nagios integration has been complete. Please suggest what configuration i need to do.

Waiting for reply.

Regards,
Santosh