Search found 26 matches
- 10 Mar 2016, 10:05
- Forum: General
- Topic: postmaster filter not working
- Replies: 1
- Views: 1137
postmaster filter not working
Hi, I have received the emails without from email address and subject and email content like this <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.= w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">=0A<html xmlns=3D"http://www.= w3.org/1999/xhtml"...
- 03 Mar 2016, 08:54
- Forum: General
- Topic: Stop email without from address
- Replies: 2
- Views: 1473
Re: Stop email without from address
These types of tickets are created from OTRS? if not, Where its from?
- 26 Feb 2016, 13:11
- Forum: General
- Topic: Stop email without from address
- Replies: 2
- Views: 1473
Stop email without from address
Hi, I have received the emails without From and Subject , It displays the content like this "PGRpdj6aPC9kaXY+PGRpdj48c3BhbiBkYXRhLWFsaWduPSIwOjYiPkhpLCBNYXJ0aW48L3NwYW4+ PGJyIC8+PGJyIC8+PHNwYW4gZGF0YS1hbGlnbj0iOTozMyI+QXJlIHlvdSBhYmxlPC9zcGFuPjxz cGFuPiA8L3NwYW4+PHNwYW4gZGF0YS1hbGlnbj0iMzQ6NDMi...
- 01 Feb 2016, 11:43
- Forum: General
- Topic: Implement Webservice into Other Website
- Replies: 1
- Views: 1593
Implement Webservice into Other Website
Hi, Now I have OTRS 5 and I created the Webservice also. Now I have the URL www.otrs2abcdefgh.net and Now I have My shop website www.shopabcdefgh.com. I want my shop customers create tickets from my shop I have created the webservice in www.otrs2abcdefgh.net and I want to implement this webservice t...
- 01 Feb 2016, 11:41
- Forum: General
- Topic: Send Tickets from other website
- Replies: 4
- Views: 1789
Re: Send Tickets from other website
Hi, Now I have OTRS 5 and I created the Webservice also. Now I have the URL www.otrs2abcdefgh.net and Now I have My shop website www.shopabcdefgh.com. I have created the webservice in www.otrs2abcdefgh.net and I want to implement this webservice to my shop also. How should I do with my shop. Please ...
- 29 Jan 2016, 12:36
- Forum: General
- Topic: Send Tickets from other website
- Replies: 4
- Views: 1789
Re: Send Tickets from other website
Hi, Now I have created 'webservices' with name of 'GenericTicketConnectorSOAP' But I dont know well, How to connect with Other website, Please let me know any examples.
- 25 Jan 2016, 14:10
- Forum: General
- Topic: Need Iphonehandle package for OTRS5.0.2
- Replies: 3
- Views: 2014
Re: Need Iphonehandle package for OTRS5.0.2
Thanks for your reply. When I tried to login with otrs5 through my iphone app, I got this error message Validation error (during validation of the account following problem has been found: The URL has to point to the OTRS JSON interface(json.pl) but it does not. please check the account data. ) How ...
- 25 Jan 2016, 13:48
- Forum: General
- Topic: Need Iphonehandle package for OTRS5.0.2
- Replies: 3
- Views: 2014
Need Iphonehandle package for OTRS5.0.2
Hi, I need iphonehandle Package for otrs5.0.2, I did not find this, I got iiPhoneHandle-4.0.2.opm, I tried to install this via package manager I got a error version not support, What version I should install and Where I should get this.
- 21 Jan 2016, 14:26
- Forum: General
- Topic: Send Tickets from other website
- Replies: 4
- Views: 1789
Send Tickets from other website
Hi, Now I have using otrs5.0.2 and I have other websites too, In my Other website we have customers, is there any possibility Customers send tickets from my other website not via email. Is there any way to do like this. please let me know any possibilities there.
- 19 Jan 2016, 09:50
- Forum: General
- Topic: Delete the tickets
- Replies: 5
- Views: 7613
Re: Delete the tickets
Hi, Thanks for your reply, When I open in my dashboard, It shows these messages 'OTRS 5.0.5 is available! Please update now. (Release Note - Level: Minor) OTRS 5.0.4 is available! Please update now. (Release Note - Level: Minor) OTRS 5.0.3 is available! Please update now. (Release Note - Level: Mino...
- 18 Jan 2016, 07:15
- Forum: General
- Topic: Delete the tickets
- Replies: 5
- Views: 7613
Delete the tickets
Hi,
Am Currently Using OTRS 5.0.2, I want to delete the some unnecessary tickets I can able to delete the tickets from my PHPMyAdmin But I want to delete from my dashboard. Is there any option to delete the tickets? How should i do that.
Am Currently Using OTRS 5.0.2, I want to delete the some unnecessary tickets I can able to delete the tickets from my PHPMyAdmin But I want to delete from my dashboard. Is there any option to delete the tickets? How should i do that.
- 12 Jan 2016, 12:54
- Forum: General
- Topic: Sysconfig error
- Replies: 0
- Views: 958
Sysconfig error
yntax error at ../..//Kernel/Modules/AdminSysConfig.pm line 1087, near "$ArrayElement qw(Group GroupRo)" syntax error at ../..//Kernel/Modules/AdminSysConfig.pm line 1088, near "]{FrontendModuleReg" syntax error at ../..//Kernel/Modules/AdminSysConfig.pm line 1088, near "]{&...
- 12 Jan 2016, 12:50
- Forum: General
- Topic: Copy DB datas from 2.3.6 to latest version
- Replies: 3
- Views: 1549
Re: Copy DB datas from 2.3.6 to latest version
Now am going to install otrs5 in Other server. It is possible to get all the DB datas from otrs2.3.6? Or its difficult
- 12 Jan 2016, 12:31
- Forum: General
- Topic: Copy DB datas from 2.3.6 to latest version
- Replies: 3
- Views: 1549
Copy DB datas from 2.3.6 to latest version
Hi, Now I have otrs 2.3.6 version, am going to install otrs 5. How can I copy My DB datas from otrs 2.3.6 to otrs5.
- 12 Jan 2016, 09:54
- Forum: General
- Topic: OTRS update from 2.3.6
- Replies: 12
- Views: 4189
Re: OTRS update from 2.3.6
I have followed the documents from UPGRADING file, What is the mistake, may be Permission Problem?
- 12 Jan 2016, 09:30
- Forum: General
- Topic: OTRS update from 2.3.6
- Replies: 12
- Views: 4189
Re: OTRS update from 2.3.6
I tried to update from 2.3.6 to 2.4.15 after Update when I open URL in browser it throw this error
Forbidden
You don't have permission to access /otrs/bin/cgi-bin/index.pl on this server.
please help me to fix this.
Forbidden
You don't have permission to access /otrs/bin/cgi-bin/index.pl on this server.
please help me to fix this.
- 11 Jan 2016, 13:34
- Forum: General
- Topic: OTRS update from 2.3.6
- Replies: 12
- Views: 4189
Re: OTRS update from 2.3.6
https://otrs.github.io/doc/manual/admin ... ading.html
https://otrs.github.io/doc/manual/admin ... ading.html
I got only these two documents, I does not get documents for remaining versions. if you have please send URL. Thanks.
https://otrs.github.io/doc/manual/admin ... ading.html
I got only these two documents, I does not get documents for remaining versions. if you have please send URL. Thanks.
- 11 Jan 2016, 12:48
- Forum: General
- Topic: OTRS update from 2.3.6
- Replies: 12
- Views: 4189
Re: OTRS update from 2.3.6
Thanks, Different server is not possible, I will try update from existing system, 2.3.6 -> 2.4.latest 2.4.latest -> 3.0.latest 3.0.latest -> 3.1.latest 3.1.latest -> 3.2.latest 3.2.latest -> 3.3.latest 3.3.latest -> 4.0.latest 4.0.latest -> 5.0.latest following this system, Any documents to follow t...
- 11 Jan 2016, 12:29
- Forum: General
- Topic: OTRS update from 2.3.6
- Replies: 12
- Views: 4189
Re: OTRS update from 2.3.6
Thanks, I will try with clone one, Please explain me How can I make the clone in same server, I copied all the files from otrs 2.3.6 to new test location, and copy the DB create a new DB also, I changed the required changes in kernal/config.pm also, But clone site is not working, it shows this error...
- 11 Jan 2016, 12:18
- Forum: General
- Topic: OTRS update from 2.3.6
- Replies: 12
- Views: 4189
Re: OTRS update from 2.3.6
Thanks for your quick reply, Shall I make a clone and try to update, it affects the live otrs running?
- 11 Jan 2016, 12:02
- Forum: General
- Topic: OTRS update from 2.3.6
- Replies: 12
- Views: 4189
OTRS update from 2.3.6
Hi, am using otrs 2.3.6 version, I need to update this to latest version, I am new to otrs What is the best wat to update. Shall I make the clone for the live working site and try update? its reflect in live also ? How can I make the clone for live otrs please explain me step by step. Thank you.
- 08 Jan 2016, 12:50
- Forum: General
- Topic: Clone otrs 2.3.6
- Replies: 2
- Views: 1212
Re: Clone otrs 2.3.6
How should i configure, I created the subfolder name with 'test' under otrs live running, for test site I root with the 'test' folder.
Please guide me to install in localhost also.
Please guide me to install in localhost also.
- 08 Jan 2016, 11:33
- Forum: General
- Topic: Clone otrs 2.3.6
- Replies: 2
- Views: 1212
Clone otrs 2.3.6
Hi, am new to OTRS system, here i have otrs 2.3.6 version, I need to update this version to latest, So I planned to clone the live system. Live system have this url eg. liveotrs.net/otrs/bin/cgi-bin/index.pl, I have created the new test url for clone eg test.liveotrs.net/otrs/bin/cgi-bin/index.pl. I...
- 17 Aug 2015, 14:35
- Forum: Help
- Topic: mail not sending with Euro sign €
- Replies: 5
- Views: 2334
Re: mail not sending with Euro sign €
Hi, Ok,
How to I update to OTRS 4 Any Procedure or guidance available, because am new to this OTRS and Perl.
How to I update to OTRS 4 Any Procedure or guidance available, because am new to this OTRS and Perl.
- 17 Aug 2015, 13:53
- Forum: Help
- Topic: mail not sending with Euro sign €
- Replies: 5
- Views: 2334
Re: mail not sending with Euro sign €
Thanks for your quick reply My perl version is 5.18 My Db character set is Variable_name Value character_set_client utf8 character_set_connection utf8 character_set_database latin1 character_set_results utf8 character_set_server latin1 character_set_system utf8 character_sets_dir /usr/share/mysql/ch...
- 17 Aug 2015, 12:03
- Forum: Help
- Topic: mail not sending with Euro sign €
- Replies: 5
- Views: 2334
mail not sending with Euro sign €
Hi, I am new to OTRS and Perl, am currently Using 2.3.6 version When I try to send the Mail with € OR * I got the following Errors, open body: Invalid argument at otrs-2.3.6/bin/cgi-bin/../../Kernel/cpan-lib/MIME/Entity.pm line 1863. My default charcset is UTF-8 I cant find out the Problem , Please ...