Znuny Open Source Ticketsystem

I have fixed the problem by removing the name I indicated in SendmailEnvelopeFrom and SendmailNotificationEnvelopeFrom under Core::Sendmail

Hi,

I see below error from System log. What is the effect of this and how can I fix this?

Can't use from <product name>: 5535.1.2 The address specified is not a valid RFC-5321 address. bh4sm644515pbb.17 - gsmtp

Thanks!

Noted, am now testing the upgraded environment and everything seems to work. Thanks!

Hi! I am updating from v3.3.14 to 4.0.11 running on CentOS 6.7. While trying to update the database schema using "cat scripts/DBUpdate-to-4.mysql.sql | mysql -p -f -u root otrs" , I encountered below errors: INFO: Foreign key constraint FK_ticket_valid_id_id does not exist, skipping. INFO:...

Hi,

I am encountering below error after upgrading from v3.3.9 to 3.3.14:
Can not write into the PID file:'/opt/otrs/var/run/scheduler.pid'! Permission denied.

How can I resolve this?

Thanks!

Great! I'll try this. Thanks!

Hi Everyone,

1. How can I restrict dynamic text field to accept decimal format only (i.e. 123.45)?
2. How can I create formula/calculated fields using other dynamic fields (i.e. TotalAmount = Quantity x PriceUnit)?

Thanks!

Thanks! I did try to update the packages and the errors are gone now.

However, Agents cannot add note to tickets nor change the priority permissions we are encountering "Insufficient rights". Any suggestions?

Hi! Which OS you're running OTRS on? CentOS 6.7 What kind of installation (rpm or tar.gz)? rpm Did you run otrs/SetPermissions.pl? I already run this: /opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=apache --otrs-group=apache --web-group=apache /opt/otrs Did you see something in the...

Hi OTRS Team, After upgrading from OTRS v3.3 to 4.0, I can no longer access the following: 1. Agents Dashboard: file error - AgentDashboardFAQOverview.tt: not found 2. Survey: file error - AgentSurveyOverviewNavBar.tt: not found 3. FAQ: file error - AgentFAQAdd.tt: not found Please assist on how can...