Znuny Open Source Ticketsystem

1) because it's just for "trying out" and has no effective support or upgrade path. Understood. Thanks. 2) What part are you confused? I didn't really want to type a lot, as if you don't know where agent preferences are, take a look at the manual I know where preferences are - I did not u...

Thank you crythias for answer. I'd like to clarify few things. 1. Why appliance is not recommended for production? 2. I admit I do not understand your words "Agent preferences Yes, Queues highlighted in "My Queues" for the appropriate agent. Also that agent isn't self." Could you...

Hello all For unknown reason OTRS doesn't send information about owner change only for one queue during changing priority. My settings of 'Ticket::Frontend::AgentTicketPriority###RequiredLock' is set to 'Yes'. For messages in other queues and subqueues everything works as expected. I have checked ev...