Znuny Open Source Ticketsystem

Good morning,
I need to insert a default text in subject and body. (see attachment)

I think that I need to Insert in the zzzProcessManagement the default values. I tryed witch

DefaultBodyValue
ValueBody
BodyValue,
Body

etc...

without success.

Can you help me?

thanks a lot,
I always forget the case sensitive

you can close this post.

tnk

hello world my name is Paul and I'm "Joking" from few days with OTRS. I created a management process. I need to show different the activities depending on the type of ticket (incident, RFC, service request, etc). in "edit Transition", how can I "read" this value? Cattur...