Znuny Open Source Ticketsystem

That does actually work thanks!

But it doesn't show the ticket as a process ticket and the process section doesn't show up.

There must be something wrong in the SysConfig right?

Sorry guys! I made a mistake there and changed it when I realised TicketBookedIn was meant to be TicketStatus the images were before I saw that so that's not where I have gone wrong. TicketEquiptmentBookedIn is just a check box that will always be true when this process is started.

I really cant ...

Yes its a dropdown with possible fields, I have tried that and changed it to "Booked In" but no luck :(

I'm just wondering whether calling the field on the transition is wrong? At the moment its calling DynamicField_TicketStatus im not sure if that is right because thats where it seems to be ...

Yeah I would normally not use a space for something like that either I just wanted to copy the tutorial to make sure

I am filtering for DynamicField_TicketStatus =="Booked In" The image does say DynamicField_TicketEquimentBookedIn that I just changed and tried to create another ticket and the same ...

The TicketStatus dynamic field keys are actually the same as the values, this was done in the tutorial I followed so I assumed there was no reason to make them different based on the demo in the tutorial actually worked. Should I make these keys different to the values?

Hi,
I am trying to make a process ticket for equipment being booked in, I have tried following the tutorial in the documentation(Skips a lot of important steps I believe) and also followed a Youtube tutorial and it still wont work.

The problem I have is that it doesn't seem to get out of the first ...

\0 Did not work for me or any of the alternatives such as \x0 or /\xoo/

Yeah I had the same problem with checking whether a checkbox is selected or not.

I think the problem is that perl reacts to undef.

What you could do is:
Create an ACL that is alphabetically before the second and always forbid the closing-action
Create a second ACL of type "PossibleAdd" that ...

Hi,

I am trying to write an ACL rule that will not allow the agent to close a ticket if a dynamic field has no value. At the moment I am struggling on what value it should be looking at to determine if the field is null, I have tried Null, NULL, null, 0 and "" and none of them have given me the ...