Znuny Open Source Ticketsystem

Hi, As this feature was a must for us, we ended up implementing it ourselves some time ago. Even if the solution is not very elegant (as we had to modify some core OTRS file and the DB schema ), it work ok. I share here the method we used to help other developers. It’s kind of difficult to share the...

Well, the problem was precisely with the move permission. An agent with only this permission in a queue (and not full rw access) could not move a ticket in that queue: it worked prior to 5.0.8 but OTRS v5.0.8 return this message: "We are sorry, you do not have permissions anymore to access this...

Is it me or moving ticket is broken in OTRS 5.0.8 ? If you have only the move_into permission in a queue, the move action is denied even if it should be ok. Looking in the code, in AgentTicketMove.pm, this part is added in 5.0.8: # check if destination queue is restricted by ACL my %QueueList = $Tic...

Oops, me bad; most of the administration/dev scripts are in the console now (bin/otrs.Console.pl). Problem solved

Hi,

Is it me, or most of the scripts in bin/ (for example otrs.PackageManager.pl) are no longer in OTRS 5 ?

Thanks,

Christian