Znuny Open Source Ticketsystem

Folks TLDR : Remove the automatic addition of UserFirstName UserLastName to outbound email. A kinda weird request. Our marketing guys have a 'persona' created for all support for some of our products. I'm working on getting support for those products into OTRS. What this means, effectively, is that ...

Eh? CustomerCompany and CustomerID I'm almost using interchangably? I mean, CustomerID is only a way to link to the CustomerCompany right? Or do I have that incorrect? I thought that was the purpose of the customer_id field in the customer_user table is to link to customer_id field in the customer_c...

Unable to find any sysconfig setting for CustomerCompanySupport, but per the details online and the Kernel/Config/Defaults.pm file, the line for CustomerCompanySupport = 1 is present in my config.pm file. Is there something within the GUI that I need to toggle as well? One thing that occurred to me ...

ISSUE : Unable to get CustomerID to display as a dropdown list populated from customer_company table, on New Customer User form. VERSIONS: cat /etc/redhat-release CentOS Linux release 7.1.1503 (Core) cat /opt/otrs/RELEASE PRODUCT = OTRS VERSION = 4.0.13 BUILDDATE = Wed Sep 23 21:13:34 CEST 2015 BUI...