Search found 36 matches

by stratus66
30 Dec 2016, 12:41
Forum: Help
Topic: Notifications
Replies: 2
Views: 979

Re: Notifications

Well I found out that if I use a different email account to send a notification, that the notification email is being sent, but not at all times. It is under investigation. Where I could possibly see in my otrs system the log for mails that comes to my system and going out of my system to see what h...
by stratus66
29 Dec 2016, 23:36
Forum: Help
Topic: Notifications
Replies: 2
Views: 979

Notifications

Do not seem to work at all. I am on 5.0.15 and I was on 5.0.4 but still there was the problem as well. Anyone can help me about this?
by stratus66
18 Nov 2015, 19:13
Forum: Help
Topic: execute in console
Replies: 0
Views: 418

execute in console

I am sorry, how to execute : Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch from Console? Or to set the question in some other way: Changing the in Daemon -> Daemon::SchedulerCronTaskManager::Task MailAccountFetch from 10 minutes to 2 does not have any effect. What else could ...
by stratus66
18 Nov 2015, 18:36
Forum: Help
Topic: New 5.01 functions
Replies: 4
Views: 1101

Re: New 5.01 functions

I have read for this you say about the Exchange....but this would take so long with other admins, especially are not helpful at all.
Please do make a comment also why these are not configurable: auto reply & auto remove are not configurable
by stratus66
18 Nov 2015, 18:23
Forum: Help
Topic: New 5.01 functions
Replies: 4
Views: 1101

Re: New 5.01 functions

Thanks jojo. Ι am sorry to hear that about. My auto-responses for queues specifically ( auto reply & auto remove are not configurable) when use auto-reply for new ticket mail reply is never returned to customer. Only follow-up is working. Thus I use Notifications in order customers get notified ...
by stratus66
18 Nov 2015, 17:48
Forum: Help
Topic: New 5.01 functions
Replies: 4
Views: 1101

New 5.01 functions

Well I tend to believe that in 5.01 Auto responses deprecated silently from Ticket Notifications. Can anyone confirm that?
by stratus66
16 Nov 2015, 20:34
Forum: Help
Topic: Auto response mails is not coming to customers
Replies: 2
Views: 730

Re: Auto response mails is not coming to customers

Well I tend to believe that in 5.01 Auto responses deprecated silently from Ticket Notifications. Can anyone confirm that?
by stratus66
16 Nov 2015, 19:52
Forum: Help
Topic: Auto response mails is not coming to customers
Replies: 2
Views: 730

Re: Auto response mails is not coming to customers

auto follow up: is working but --> cannot edit auto reply --> it has a - sign and auto/reply new ticket is not replying
by stratus66
16 Nov 2015, 18:51
Forum: Help
Topic: Auto response mails is not coming to customers
Replies: 2
Views: 730

Auto response mails is not coming to customers

Hello I am having problem with auto response...Users do not get auto response when they post a ticket. I know that I have setup correctly, the strange thing is that for auto reply and auto remove I have not an option to choose auto response. Maybe is that something I changed in the past days that ha...
by stratus66
11 Nov 2015, 18:15
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

Dear users... I finally quit trying to read members of a group and finally decided to read the root of the AD otrs.pliot.gr and filtered the users. It was trouble to use alwaysfilter, was not working until I placed in : # CustomerUser # (customer user database backend and settings) $Self->{CustomerU...
by stratus66
10 Nov 2015, 11:30
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

Hello Crythias.. Is it possible to have a sample copy of 2 or more backends in order to read from active directory two or more organizational units.? I really messed up when writing in config.pm. Is there any problem with AlwaysFilter ? I tried as well to read cn=domain users,cn=users,dc=otrs,dc=pli...
by stratus66
09 Nov 2015, 23:01
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

Hello. I am stuck. Currently I can read and authenticate any AD OU but I cannot read contents of an AD group such as domain users, or incorporate multiple ou's in my pm file. What do I need to do to read multiple ou's or a single group name such as domain users? Below is my .pm # -- # Copyright (C) ...
by stratus66
09 Nov 2015, 13:59
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

Hi all. I have problem to read multiple OU's in a single AD directory... Tried to do that below: This is an example configuration for using an MS AD backend $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'dc2.kek.ine'; $Self->{'AuthModule::LDAP::BaseDN'} = ...
by stratus66
08 Nov 2015, 10:18
Forum: Help
Topic: Allow only Agents to login to index.pl
Replies: 3
Views: 1424

Re: Allow only Agents to login to index.pl

IT Worked...thanks...I just entered in user details...IT in department and filtered as you told me.
by stratus66
07 Nov 2015, 14:25
Forum: Help
Topic: Allow only Agents to login to index.pl
Replies: 3
Views: 1424

Re: Allow only Agents to login to index.pl

Great thanks.
by stratus66
07 Nov 2015, 12:54
Forum: Help
Topic: Allow only Agents to login to index.pl
Replies: 3
Views: 1424

Allow only Agents to login to index.pl

Hello All... Is that possible to prevent clever users who tried to login to index.pl instead customer.pl ? I can login as a user to index.pl as a AD user. As an AD user cannot do anything since there is no queue assigned to me but I rather would like to avoid this thing happened. How is that possibl...
by stratus66
07 Nov 2015, 00:09
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

with a little help from an AD guy finish that as well.
by stratus66
06 Nov 2015, 22:57
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

The last part of this is to read from only one group...and finish. Next is SSO.
by stratus66
06 Nov 2015, 22:36
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

Here's some old threads: http://forums.otterhub.org/viewtopic.php?t=10605 http://forums.otterhub.org/viewtopic.php?t=26902 http://forums.otterhub.org/viewtopic.php?t=6619 and current docs: http://otrs.github.io/doc/manual/admin/stable/en/html/external-backends.html Could not find something that sat...
by stratus66
06 Nov 2015, 22:10
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

Trying to add DB authentication I notice that Customers can login to index.pl as well. There is nothing to do in there since there is no queue assigned into them but would be more convenience customers not be able to login to index.pl.
Is that feasible?
by stratus66
06 Nov 2015, 17:43
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

Thanks for the answer. I just saw .otrs.Console.pl and is very helpful. However since I am not yet a guru of otrs please give me a hint in how to use both LDAP & DB DDB's? You said: (One can be database and one can be LDAP.)
Thanks in advance
by stratus66
06 Nov 2015, 15:16
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

The problem needs to be solved in this project is that when an LDAP is taken into account the admin of the otrs is locked out...and using the same credentials in AD managed to login.
by stratus66
06 Nov 2015, 14:53
Forum: Help
Topic: Notifications Event is missing
Replies: 1
Views: 708

Re: Notifications Event is missing

Found it never mind!!!
by stratus66
06 Nov 2015, 14:30
Forum: Help
Topic: Notifications Event is missing
Replies: 1
Views: 708

Notifications Event is missing

Since I am using 3.. version and now trying the latest 5 version I have trouble finding Notifications (Event) in which I have in version 3. What happened? It is being replaced? If it is replaced, with what is replaced? I am using notifications event when closing tickets ( a summary goes to client) T...
by stratus66
06 Nov 2015, 11:53
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

Dear robcar...this is in our next step goal. I will keep the progress in this topic so stay tuned. Finally I think that the think that made the thing work it was at the user search description....When used mail as you see in config.pm the whole thing worked. The ldap is dynamic thus when ad is down ...
by stratus66
05 Nov 2015, 17:27
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

And all of this sudden works YEAH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
by stratus66
05 Nov 2015, 17:24
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

After 4 days of trying end up with results...of a customer not being able to login over and over again no matter what type of config use. My latest brings all AD inside but customer cannot login. What am I missing? Using latest otrs 5 in ubuntu and trying to authenticate via otrs to AD... PLEASE HEL...
by stratus66
04 Nov 2015, 19:35
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

This would become a blog in my case...
Now I manage to read groups ans users only in a specific OU. The user does not be able to login though.
by stratus66
04 Nov 2015, 18:45
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

Furthemore to my problems I found out using LDAP query from my terminal that my connection is good ldapsearch -x -LLL -h win-p4fqb4l61v8.otrs.pliot.gr -D otrs_ldap -w qwaszxQWASZX1 -b"dc=otrs,dc=pliot,dc=gr" -s sub "(objectClass=user)" givenName I have these below problems: 00002...
by stratus66
04 Nov 2015, 10:26
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

I figure out that when I change settings in Config.pm trying to authenticate via LDAP that my admin user is locked out. Thus I have to include authentication for agents in LDAP?
by stratus66
03 Nov 2015, 23:56
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

I also tried to login with full email otrs2@otrs.pliot.gr but that had not login at all. Finally all OU's from my pilot AD have come inside to Customer Users. Changes in my pilot AD reflected in Customer User Management thus I am convinced that both otrs & AD talk to each other. It is a matter o...
by stratus66
03 Nov 2015, 23:47
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

Re: OTRS SSO from Windows AD users

Well I made some progress. 1. Edited Config.pm replaced bits and pieces to suit my environment... 2. I think this is works but need fine tuning. If otrsuser or otrs2 users trying to connect it logs them in but there is a message error: Error: Need CustomerID!!! Comment: Traceback: ERROR: OTRS-CGI-51...
by stratus66
03 Nov 2015, 20:44
Forum: Help
Topic: OTRS SSO from Windows AD users
Replies: 28
Views: 58478

OTRS SSO from Windows AD users

Hello all. I have installed the latest otrs and trying to achieve users from Windows 2008 R2 AD to be able to login using SSO to customer.pl. I have read bits and pieces from articles around but I have not a complete article to test on. My otrs server is on ubuntu 14.04.3 LTS and is placed yesterday...
by stratus66
30 Oct 2015, 22:21
Forum: General
Topic: Install OTRS version 5, documentation or code error
Replies: 6
Views: 3490

Re: Install OTRS version 5, documentation or code error

Thanks in advance...I have encountered the same question but found answer in here.
by stratus66
30 Oct 2015, 14:13
Forum: Help
Topic: Upgrade to otrs5 from 4.01
Replies: 3
Views: 1238

Re: Upgrade to otrs5 from 4.01

Definitely I agree with you. This is a test system upgrade, however is there anything I could do to fix this just like if I was in the real world!!
by stratus66
30 Oct 2015, 13:46
Forum: Help
Topic: Upgrade to otrs5 from 4.01
Replies: 3
Views: 1238

Upgrade to otrs5 from 4.01

Gives me error in log -> Facility : OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerFutureTaskManager-61
Message : Table 'otrs.scheduler_future_task' doesn't exist, SQL: '

any help would appreciated.