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- 10 Nov 2015, 05:10
- Forum: Help
- Topic: Escalated time reset
- Replies: 1
- Views: 544
Escalated time reset
Hi all, I am implementing OSTS in my company and I am focusing to SLA to much due to my company is an ISP and provide network service management. However, out team OTRS have 2 problems with escalated ticket. First of all is there are not evidences about the ticket that was escalated. For example, wh...