I'm having same problem as this post by alexrbebs in the german forum http://forums.otterhub.org/viewtopic.php?f=35&t=30617 Or following for google english translation https://translate.google.com/translate?hl=en&sl=de&tl=en&u=http%3A%2F%2Fforums.otterhub.org%2Fviewtopic.php%3Ff%3D35...
My guess is the base DN your using as root of your search should be a level higher? My top tip here is to use SysInternals AD Explorer https://technet.microsoft.com/en-us/sysinternals/bb963907.aspx With this you can navigate your AD tree and gather the following credentials The DN of the top level d...
Hi, I've just upgraded from version 4 to 5 and everything seems to work ok but we are seeing strange behaviour when logging in as agents. We authenticate against our AD and have AD groups mapped to OTRS group to control r/w access to queues, but the 1st time we login we are presented with an empty d...