Znuny Open Source Ticketsystem

I use this solution, it's still on staging server but seems to be working fine for my needs #!/bin/bash #fetch new messages only /usr/bin/fetchmail -k; #break the inbox in several messages and pipe content to the worker cat /var/mail/otrs | formail -ds /usr/bin/perl otrs.Console.pl Maint::PostMaster...

yes, I believe Maildir is the answer. I'm looking into it

Thank you, well it's not very intuitive from the documentation

do you know what method would be best to achieve this?

the only addon I run is the pgp extension.
no postmaster filters that I know.
On the logs there's nothing weird. this probably explains the fact that it somehow managed to create a ticket after parsing the mail file

not sure why it posted twice. please mod delete one

Hi, I'm trying to fetchemails from an IMAP account, so, the /var/mail/otrs file is created and if I do this: cat /var/mail/otrs | perl otrs.Console.pl Maint::PostMaster::Read a single HUGE ticket is opened, with all the bodies from hundreds of email. am I missing something? perhaps I'm using a wrong...

Hi, I'm trying to fetchemails from an IMAP account, so, the /var/mail/otrs file is created and if I do this: cat /var/mail/otrs | perl otrs.Console.pl Maint::PostMaster::Read a single HUGE ticket is opened, with all the bodies from hundreds of email. am I missing something? perhaps I'm using a wrong...