Znuny and ((OTRS)) Community Edition

Because my mail server say it supports CRAM-MD5 auth, but don't really supports it, appears that there is no easy way to correct the auth process without correcting the mail server (it's very old... an upgrade is urgent to it )

Thanks for the reply

Enabling the log, I've got: [...] Net::SMTP=GLOB(0x7fb27427a2a0)<<< 250-AUTH LOGIN CRAM-MD5 PLAIN [...] Net::SMTP=GLOB(0x7fb27427a2a0)>>> AUTH CRAM-MD5 [...] Net::SMTP=GLOB(0x7fb27427a2a0)<<< 535 authorization failed (#5.7.0) In our webmail deploy (using roundcube.net), the AUTH CRAM-MD5 not works w...

Thanks for the reply

Hi, I'm getting errors on sending notification mails - from the syslog: Jan 13 14:45:34 hostname OTRS-CGI-22[743]: [Error][Kernel::System::Email::SMTP::Send][Line:122]: SMTP authentication failed: 535authorization failed (#5.7.0)#012! Enable Net::SMTP debug for more info! Jan 13 14:45:34 hostname OT...

Este também é um problema que tenho que tratar aqui :/

crythias wrote:(...) that's awful because it's the best way that you can ask the questions you need of the customer to get the customer to categorize the ticket for you.

It's a internal-only environment that has this business need

Thank's for the ultra-fast support (during Christmas time )

crythias wrote: An alternative to this is to simply clear the checkbox for the module, and it won't load.

Thank's for the answer!

I'll try that as soon as I get to my workplace

How can I disable/hide the option to create new tickets in the customer interface, making them only able to view and make follow-ups on existent tickets via the customer interface?

it worked!

Thank's

The address field size is too small (the email information too, but since the domain name is aways the same, it's a no issue :P): http://s29.postimg.org/ysrkwillj/Costumer_address_limit.png * the info comes from an MS Active Directory There's a config option to change it? If so, where is it? Thank's

thanks

* translation files are text files with .pm extension

I can't find it. I've used https://www.transifex.com/otrs/OTRS/ to update some translations (for pt_BR), but now I want to do update the translation of the local install (avoiding the wait for a new release :]).

The translation files are .mo files? Where are them?