Znuny Open Source Ticketsystem

Hi, The default sort order for tickets in queue view is set to "Age" and can be changed to "Ticket number" or "Title" Is there some method by which I can set it to "Last customer contact time". We want to service the oldest customer who has not updated the tic...

Thanks a lot this worked perfectly!!!

Hi, The default sort order for tickets in queue view is set to "Age" and can be changed to "Ticket number" or "Title" Is there some method by which I can set it to "Changed" time. I have to click it everytime and it is a little annoying and also time wastage t...

Thanks a lot for your response!! I will try these out and will update you on my success/failure.

thanks

Hi, I have just upgraded my OTRS 5 to OTRS 6 and need help to sort out a few things. As is everything is working fine (no show stoppers) but having the below going will be a great help in making the things faster on our side. We are using OTRS for email tickets only and that too from customers only....

Hi, We are using Otrs 5s. Every thing runs fine but over the last week we are frequently seeing that the AutoFetchMail task is failing and we have to go and clear the process_id table to get it working again. The log used to show that there was a failure to register the process in database and check...

Hi, Our setup is OTRS 5 on Suse with mysql database. The system has been running fine for nearly a year now. But since friday the software is not working fine. The dash board opens fine, we can click on queue view and go to the page listing the queues at the top but when we click on the queue name t...

Hi, Am facing an issue with the OTRS outbound emails. While trying to use smtp relay for sending outbound email. If I configure the the core::sendmail to use smtp or smtps and set all the paramenters required, no mail goes anywhere and I start getting the errors while sending email stating cannot se...

Thanks all to help solve this and get this working!!

A working IMAP and pop3 connector on the exchange server was enough to get this going.

Root Sir, Thanks for the reply.

I want to know the settings that I need to ask the Exchange admin to do, so that the same work from OTRS side.

thanks

Hi, I am newbie to OTRS and the forums. This might be repeat question but am not able to find the correct answer to this problem. We installed OTRS to for testing purpose to check out the features and get familiar with the features and usage. We got it working well with a generic gmail id. OTRS vers...