Search found 6 matches
- 16 Mar 2016, 16:09
- Forum: Help
- Topic: Auto Remove addresses from to field
- Replies: 0
- Views: 548
Auto Remove addresses from to field
Hello OTRS community, Does anyone know if it is possible to configure OTRS to remove addresses from the to field? So that systems do not get OTRS reply spam when operators fail to remove them, or external contacts do not mistakenly left in tickets. Example: Tickets generated from monitoring software...
- 08 Mar 2016, 20:10
- Forum: Help
- Topic: Auto add CC recipients to outbound ticket updates
- Replies: 0
- Views: 638
Auto add CC recipients to outbound ticket updates
Hello OtterHub community,
Is it possible to have OTRS add email addresses automatically to the CC field. If so can the addresses be specific to queues?
Is it possible to have OTRS add email addresses automatically to the CC field. If so can the addresses be specific to queues?
- 08 Mar 2016, 19:59
- Forum: General
- Topic: Auto assign dynamic fields to ticket per queue
- Replies: 2
- Views: 1441
Re: Auto assign dynamic fields to ticket per queue
That was it thank you.
- 17 Feb 2016, 17:29
- Forum: General
- Topic: Auto assign dynamic fields to ticket per queue
- Replies: 2
- Views: 1441
Auto assign dynamic fields to ticket per queue
Hello OTRS Community, I would like to have OTRS auto assign some dynamic fields based on queues, sender, etc. For example: Our tickets arrive in a default queue to be processed by staff. To help with ticket service bloat we have a primary and secondary service field. The primary service is always mi...
- 31 Dec 2015, 18:15
- Forum: General
- Topic: CustomerID/Customer/users/Groups
- Replies: 2
- Views: 910
Re: CustomerID/Customer/users/Groups
Thank you!
- 31 Dec 2015, 01:06
- Forum: General
- Topic: CustomerID/Customer/users/Groups
- Replies: 2
- Views: 910
CustomerID/Customer/users/Groups
Hello OTRS Community, I am in the process of building out our new OTRS system. I was not part of the original stand up of our earlier system. If someone can better define the CustomerID and customer fields for me it would be very helpful. As I am understanding it the ID is a unique identifier such a...