Znuny Open Source Ticketsystem

Hi Jojo,

Great! Found it under
- Ticket::Frontend::CustomerTicketMessage###Priority
- Ticket::Frontend::CustomerTicketMessage###Queue

Thanks for pointing me in the right direction.

Regards,

Nathan

Hi everyone, I'm trying to make Priority and Queue invisible when a Customer is creating a new ticket. This was possible before with a little editing in the template file as you can see in the topic http://forums.otterhub.org/viewtopic.php?t=5433 The template file was located in: Kernel/Output/HTML/...

Hello netjess, Thank you for your reply! With this you can only edit the content of what goes inside the template, but the grey and yellow bar on top of it can't be changed by this method. I would like to change the text and the colors if possible. Maybe the attached file better explains things. scr...

Hello everyone,

Is it possible to change the html of the notification mail?
I have my own html template that I want to use.

Regards,

Nathan