Search found 3 matches
- 11 Feb 2016, 16:49
- Forum: Help
- Topic: How to add a new ticket status with a corresponding timer
- Replies: 6
- Views: 1965
Re: How to add a new ticket status with a corresponding timer
I will try that out, thank you for the quick reply!
- 11 Feb 2016, 15:57
- Forum: Help
- Topic: How to add a new ticket status with a corresponding timer
- Replies: 6
- Views: 1965
Re: How to add a new ticket status with a corresponding timer
Hi, Thank you for your reply! I did exactly as you are saying and i think i got almost everything right. However, I keep to wonder how to get rid of all the warnings in my error.log that say "Subroutine redefined". I guess these errors are because I modified some of the .pm files in the Ke...
- 19 Jan 2016, 11:44
- Forum: Help
- Topic: How to add a new ticket status with a corresponding timer
- Replies: 6
- Views: 1965
How to add a new ticket status with a corresponding timer
Hello there, I am trying to find a way to add a new ticket state with a corresponding new timer. What I mean is when there is a new ticket 3 timers start to count - First Response Time, Update Time and Solution Time. I would like to implement a fourth - say "Workaround Timer" so that it co...