Znuny Open Source Ticketsystem

Hey RodrigoPetter,

I appreciate, again, for your help but i can't put that setup to work.
The only thing that shows in Queue is Support with your configuration. And what we need is to be filled automatically after we click on Phone Ticket or Mail Ticket.

Once again, thanks in advance for your help.

RodrigoPetter wrote:Você não pode excluir. Apenas marcar como inválido. Após marcar como inválido não será possível selecionar novos chamados com aquele estado.

Obrigado RodrigoPetter.

Boa tarde,

Alguém sabe como se apaga os estados dos tickets?

Obrigado.

Hi there ppl, I would like to know if the following its possible or not. We have 3 Queues: - Financial - Commercial - Support We have like 10 people working in my company, and from 10 guys, 5 are from IT Support. So, every time our 5 guys need to open a ticket its allways (or almost allways) to our ...

Hi there,

reneeb, i appreciate the information / help but PERL is not my thing lol..

Anyway, you people don't think that this is a nice thing to have in OTRS?

Thanks

Hi there, Im new with OTRS, we are changing our system to use OTRS but... There's something quite important for us which is, the need to have an external sheet with client information, ticket id, and others fields... and what we're going to do in that client... Im not sure if i've explained myself.....