Znuny Open Source Ticketsystem

Any suggestions on how to design privilege model in two department scenario? ACLs? Groups?

Any baseline suggestions?

Hilfe!!!

Hi all, Situation: - One company - Two departments responsible for managing different (separate) types o cases from customers (like: one department responsible for cars repairs, second for building roads) - Both departments CAN (but don't have to) work with the same set of customers (like: customer ...