Znuny Open Source Ticketsystem

reneeb wrote:Host ist only the hostname - without "ldaps://"

I tried it that way and with the IP and am having the same result. I can ping, do ldapsearches etc...

OTRS-CGI-54[4485]: [Error][Kernel::System::Auth::LDAP::Auth][Line:174]: Can't connect to (myip):

Still no error message though.

Hello. I am trying to use ldaps with OTRS, but am getting an error with no error message: ERROR: OTRS-CGI-54 Perl: 5.16.3 OS: linux Time: Fri Mar 11 13:58:54 2016 Message: Can't connect to ldaps://(myserver)/: Here is my Config.pm, and I had this working with a local ldap server, trying to set it up...

Looks like the problem was not with OTRS, but with how the passwords where being stored in my SQL database. Fixed that issue, and can now auth with command line AND OTRS.

Thanks for taking the time to help out guys....

I've tried tweaking my LDAP setup, but it allows me to authenticate using other software and command line, anyone here have any ideas why OTRS doesn't seem to be syncing up?

Entire Config.pm: # -- # Copyright (C) 2001-2016 xxx, http://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # Note: # # -...

Maybe add this: # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) $Self->{'AuthModule::LDAP::Params'} = { port => 389, timeout => 120, async => 0, version => 3, sscope => 'sub', }; It says 'if needed', but I don't know what the defaults are, maybe it doesn't search the entire...

# agent data sync against ldap $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'cn=root,dc=ufl,dc=edu'; $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'test'; # The following is valid but would only be necessary if the # anonymous user do NOT have permission to read from the LDAP tree $Self->{'Aut...

jjurkus wrote:Can you connect to that LDAP with another tool, to make sure that it's working?

I can use the ldapsearch and ldappasswd commands as expected, so I don't think the issue is with the ldap setup.

EXG133 wrote:I'm not sure it's required but try adding this line:

$Self->{'AuthModule::UseSyncBackend'} = 'AuthSyncBackend';

This made no difference, I still got the same error....

I am getting this error -- OTRS-CGI-88[23766]: [Error][Kernel::System::User::UserLookup][Line:923]: No UserID found for 'kmast'! SELECT id FROM users WHERE (login) = ? My bind is working -- slapd[23601]: conn=1002 fd=10 ACCEPT from IP=127.0.0.1:44387 (IP=0.0.0.0:389) slapd[23601]: conn=1002 op=0 BIN...