Znuny Open Source Ticketsystem

This should be possible with postmaster filters. Search the body for "From: .*? \((*?)\)" and use "[***]" to set the customer id Sweet! will be setting up OTRS in the near future(within a month or so), trying to find all problems i might have before i get them and adding them to...

Lets say I'm getting a bunch of mail forwarded from a local exchange email address and they are always in the sameformat. forexample like this: From:helpful@man.com subject:FW: printer help ------------------------------ From:Manly man(manly@man.com] sendt: 30. february 2016 17:00 To: Helpful man(he...