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- 08 Apr 2016, 15:50
- Forum: General
- Topic: Agents can create own Tickets
- Replies: 1
- Views: 961
Agents can create own Tickets
Hi there, I'm new to OTRS and I have some questions. I know that agents can create tickets (phone/mail) on behalf of a costumer. Now our company wants to enable a intern IT-Helpdesk with OTRS. Therefore I need an option that a agent can create an intern ticket to the IT queue. Is that possible witho...