Znuny Open Source Ticketsystem

Thank you! I did track down the issue with my customer's Outlook settings. Unfortunately, she doesn't have admin rights on the machine, so no way to fix that from my end. I installed the ConvertWinmailDat package, and so far this package is working great. Again, thank both of you for your help. Rega...

Hello, I'm having an issue with attachments coming from a small group of users. When these users send an email to the OTRS mail address, the attachment (or inline image) is being stripped out of the ticket. The attachments are being converted somehow, and only show up at "winmail.dat". In-...