Hi,
I'm interested in a similar thing as well. I only want to report on tickets that are NOT slave tickets for SLA purposes.
I can find that it is possible to specify a master ticket but is there a ticket atribute that can be selected (or NOT selected) for slave tickets?
/Regards Christer
Search found 2 matches
- 05 Dec 2017, 15:08
- Forum: Help
- Topic: Generic Agent - Select Non Slave tickets only
- Replies: 1
- Views: 1455
- 15 Jul 2016, 17:30
- Forum: General
- Topic: EscalationEvents not executed after 5pm
- Replies: 3
- Views: 1368
EscalationEvents not executed after 5pm
Hi,
We have been trying to resolve an issue where the escalation events NotifyBefore & Breached stopps working at 5pm.
There is a generic agent running on the SLA and everything works fine until 5pm.
It seems that the EscalationEvents does not happen after that.
If you use "run now" it selects all ...
We have been trying to resolve an issue where the escalation events NotifyBefore & Breached stopps working at 5pm.
There is a generic agent running on the SLA and everything works fine until 5pm.
It seems that the EscalationEvents does not happen after that.
If you use "run now" it selects all ...