Hi,
I'm interested in a similar thing as well. I only want to report on tickets that are NOT slave tickets for SLA purposes.
I can find that it is possible to specify a master ticket but is there a ticket atribute that can be selected (or NOT selected) for slave tickets?
/Regards Christer
Search found 2 matches
- 05 Dec 2017, 15:08
- Forum: Help
- Topic: Generic Agent - Select Non Slave tickets only
- Replies: 1
- Views: 1405
- 15 Jul 2016, 17:30
- Forum: General
- Topic: EscalationEvents not executed after 5pm
- Replies: 3
- Views: 1327
EscalationEvents not executed after 5pm
Hi, We have been trying to resolve an issue where the escalation events NotifyBefore & Breached stopps working at 5pm. There is a generic agent running on the SLA and everything works fine until 5pm. It seems that the EscalationEvents does not happen after that. If you use "run now" it...