Consegui implantar os gatilhos de escalação
, porém gostaria de saber se há possibilidade de ao escalar um ticket ele automaticamente desbloquear para que o ADMIN OTRS veja e realoque o ticket. Obrigada e no aguardo
Search found 4 matches
- 06 Aug 2019, 22:45
- Forum: Ajuda
- Topic: Desbloquear Ticket Escalado!
- Replies: 1
- Views: 54434
Desbloquear Ticket Escalado!
Pessoal, boa tarde!
Consegui implantar os gatilhos de escalação , porém gostaria de saber se há possibilidade de ao escalar um ticket ele automaticamente desbloquear para que o ADMIN OTRS veja e realoque o ticket.
Obrigada e no aguardo
Consegui implantar os gatilhos de escalação
, porém gostaria de saber se há possibilidade de ao escalar um ticket ele automaticamente desbloquear para que o ADMIN OTRS veja e realoque o ticket. Obrigada e no aguardo
- 10 May 2016, 21:48
- Forum: Help
- Topic: ITSM Change - ActualStartTime & ActualEndTime
- Replies: 1
- Views: 1029
Re: ITSM Change - ActualStartTime & ActualEndTime
Just for help other pleople here, I have to reinstall all my database, and it works.
tks anyway
tks anyway
- 10 May 2016, 21:46
- Forum: Help
- Topic: Upgrade OTRS 5 ITSM 5.0.10
- Replies: 0
- Views: 1285
Upgrade OTRS 5 ITSM 5.0.10
Hey Otters!
I just upgrade my ITSM 4.0.8 to 5.0.10. End, when I put my change there, here it is the problem...
Look at the image here.
Someone please Help me!
Thanks anyway
I just upgrade my ITSM 4.0.8 to 5.0.10. End, when I put my change there, here it is the problem...
Look at the image here.
Someone please Help me!
Thanks anyway
- 03 May 2016, 22:22
- Forum: Help
- Topic: ITSM Change - ActualStartTime & ActualEndTime
- Replies: 1
- Views: 1029
ITSM Change - ActualStartTime & ActualEndTime
Hi Guys! First time here and I have a problem and I don´t know how make work! So please, help me! :shock: Is a thing, I have my CHANGE (ITSM OTRS) with work orders, but everytime I put the work orders, the ITSM OTRS give me a ActualStartTime end ActualEndTime this way: 09/13/2043 00:00:00. How this ...