Znuny Open Source Ticketsystem

Hello! I have OTRS configurated with an email account, in other that when recive emails, create tickets. When an email is received and the ticked is created, is not assign the service and the SLA. I have the SLA and the services related to the customers. How can I do when a ticket is created by emai...

Hello! I create a test ticket but the auto send notification for the customers doesn't work. I spect that the notification works like an auto response when the customers create new tickes in the application. -What parameter I have to change? -What could be wrong in my configuration? -Is there any ch...