Hello!
I have OTRS configurated with an email account, in other that when recive emails, create tickets. When an email is received and the ticked is created, is not assign the service and the SLA. I have the SLA and the services related to the customers. How can I do when a ticket is created by ...
Search found 2 matches
- 06 May 2016, 21:02
- Forum: Help
- Topic: Services & SLA
- Replies: 0
- Views: 1028
- 06 May 2016, 20:46
- Forum: Help
- Topic: Notification in a new ticket for a customer
- Replies: 1
- Views: 1799
Notification in a new ticket for a customer
Hello!
I create a test ticket but the auto send notification for the customers doesn't work. I spect that the notification works like an auto response when the customers create new tickes in the application.
-What parameter I have to change?
-What could be wrong in my configuration?
-Is there any ...
I create a test ticket but the auto send notification for the customers doesn't work. I spect that the notification works like an auto response when the customers create new tickes in the application.
-What parameter I have to change?
-What could be wrong in my configuration?
-Is there any ...